“A starting point – and a key to becoming ‘bionic’ – is the relatively mature and easy-to-implement robotic process automation
(RPA). Once that is in place, insurers can then identify opportunities to apply more advanced automation and artificial intelligence (AI).
Industry front-runners recognise that this is a transformation in how people work and interact with digital capabilities, rather than simply a technology implementation challenge. Key considerations through the transformation include redefining job profiles and freeing up people’s time to focus on more value-adding activities.” –PWCs 21st CEO Survey