Rick Huckstep Analyzes Insurtech’s Impact on the Customer Experience

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“According to The Boston Consulting Group, the three critical dimensions of customer satisfaction in insurance are transparency, quality, and speed. I’d add a fourth dimension; simplicity. But not price. Making it easier in the digital economy doesn’t automatically mean you have to make it cheaper. The fact that you can is secondary, but IMHO, convenience will always trump price.” –Rick Huckstep

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