RPA Among Top Methods of Increasing Productivity According to Forrester Report

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“CIOs and other digital leaders need to think about automation, AI and robotics in terms of the business model of the company and applying those technologies to a business-model problem, which is a little bit different than the optimization problems that they’ve been [addressing] in the past…Human beings just aren’t great at doing repetitive, manual tasks necessarily, not the way a machine can, so there’s certainly a very strong cost play here…But the long-term view is not just about cost cutting; it’s also about growing new opportunities, new business models, new customer offerings, etc.” –J.P. Gownder, Vice President and Principal Analyst at Forrester

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