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Claimatic: The Solution to Improve Claims Handling in the Insurance Industry
Outsourcing vs. hiring adjusters is a pendulum that tends to swing back and forth in the insurance industry. Over the last year, we’ve seen a trend of carriers reducing reliance on independent adjusting (IA) firms. To fill the gap, they’ve hired and deployed more dedicated CAT response teams or flex adjusters who can manage routine …
Blog
The Last Mile of the Customer Journey: Insurtech’s Next Frontier
Hotels lament the rise of Airbnb. Taxi companies will never have the same hold on the market they did pre-Uber. Travel agencies took a hit with the adoption of end-to-end booking services like Expedia and Travelocity. Insurance was past due for disruption and is now getting a heavy dose of it. In the last few …
Blog
Challenges Ahead: Insights from Insurance Industry Conferences
We have hit the conference circuit heavily this year, primarily with the goal of forging and renewing key customer and partner relationships. The networking has been phenomenal thanks to a strong return to in person events. When we’re not shaking hands and trading business cards, we listen for your voice in the informational sessions, learning …
Blog
Cloud Migration Planning: Easy as Moving a House?
Leadership dictated it. Finance justified it. Vendors made on-prem/private cloud options less appealing. However you (or your IT department!) feel about it, you’re moving to the cloud. Fear not! You’ll like the benefits the cloud has to offer—and if you know how your core business applications will port to the cloud, you’ll be miles ahead …
Blog
How 2022 Changed Automation ROI and Why It’s the Key to Employee Retention
Historically speaking, when someone mentioned automation in the context of employee attrition they were likely talking about “desirable attrition.” They automated work so that they no longer needed to pay humans to do it, it was deemed to be a positive ROI, and the CFO high-fived everyone in the boardroom after seeing updated projections. In …
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Improving Claims Triage and Assignment in CAT Events: How Technology Can Help
It’s not quite CAT season, but the storm is near. I’m not talking about tornados in the Great Plains, hurricanes on the East Coast, or wildfires in the West. For the insurance industry, the storm is the variability that comes with CAT events and it includes the headwinds carriers face on even the sunniest of …
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