Four for the week – vol 22

Welcome to our twenty-second edition of Four For the Week (44TW)! To look through past editions, feel free to view our blog. This week we look at companies having a code of conduct with AI, we share some news related to pandemic insurance, as well as some key trends in the communications through digital insurance. We close it out this week with an article on Onboarding during COVID. Enjoy!

1. Having an AI code of Conduct

Strategy & Innovation

Claimatic Team

Businesses are only as good as there ethical code. As artificial intelligence (AI) builds, the need for ethical principals has become vital. Companies such as Google have already developed a code of conduct for all AI practices. With AI on the rise, governments have even started talking about regulations in the future. This could be a new normal moving through the next decade.

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2. Insurance in a new lens

Technology & Preparedness

Claimatic Team

Can you believe it has been almost six months since lockdown began? The world may never be the same, and the insurance industry is not immune. This will be seen by both carriers and policyholders, as carriers face the demand for pandemic coverage in the future. This is on top of the pressures of working from home and adapting to new internal business styles.

3. Communications in digital insurance

Strategy & Innovation

Claimatic Team

The insurance industry has always been known to be slow to adapt to technology. The typical approach for integrating new technology is to use an outside-in approach where companies build out their internal communications first. However, new findings in the insurance industry suggest that building an inside-out method can be more effective. This method is used with the customer in mind and their needs, journey, and values.

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4. Onboarding during COVID

Technology & Preparedness

Ven Shanmugam, President & COO

We all have been adapting to “the new normal” of COVID-19, social distancing, and working from home. With the limitation of social distancing, digital strategies have become a way to engage with customers. Some insurers are taking this time to reinvent themselves with digital branding and offerings.

Claimatic is the first dedicated decisioning solution for insurance claims routing and assignment for the enterprise. We believe we stand alone in offering the platform, and administrative tools to quickly configure, deploy and manage the routing and assignment of hundreds to hundreds of thousands of claims at once, while supporting the unique processes and rules for your business.

Customers choose us as a partner because we offer the only open, low TCO solution to meet their needs, regardless of Insurance Claims Management software platforms. We work across platforms and enterprise systems, information sources and software languages in use within the enterprise and across our customers’ partner networks. Our technology supports hundreds of factors involved in claim decisioning, thousands of entities involved in claims resolution, and millions of claims cases, all within a single deployment.

Customers who partner with Claimatic acquire significant advantages from working with a company that has focused exclusively on this set of challenges since day one – the product they need, and the results they want— the right resource, assigned to the right claim, at the right time.

Wes Bright, Product Leader